The ability to manage business functions with real time information is important, especially in the high energy, fast paced world of theme parks. And perhaps one of the single-most crucial regions of amusement park procedures is the administration of lines. Those long, winding lines which make up a sizable area of the visitor experience have a lot to get from being handled with real time data.
Amusement park management system enables managers to tap into real time knowledge concerning the rank of the queues over the park as a way to handle staffing, customer care, and overall efficiency of park operations.
Intelligent queue management systems regardless of the technology you utilize to complete the task offers numerous advantages:
- Know your queue counts
Just how many individuals are in each queue in a given time? This is perhaps the most elementary yet vital good thing about queue management technology: the capacity to depend people in the queue. From these numbers decisions can be built as to whether new collections have to be opened up or even more resources brought on board.
- Inform your guests
Known waits feel faster than unknown delays. Smart queue management technology can use real time information to estimate waiting times centered on queue length and normal service rate, and display these quotes through digital displays placed strategically through the queuing area. This information cannot only help to retain help visitors in their planning of your day, but also perceived delay times in balance. Like, parents may be grateful to know when there is time to mix one-child down to the restroom before they achieve their start a trip.
- Plan Ahead
With usage of historical knowledge, line managers can predict staffing and other queuing resources to maintain productivity and optimal wait times. Line management technology using real time information and historical analysis could anticipate guest entrance depending on other variables, time of day, and period.
- Stay Ahead
A trip has separated. A visitor becomes sick on the trip. A concession stand is backed up at lunch time. Occurrences like these are commonplace within an amusement park, and every time this event occurs it could develop main line backup. Together with the proper queue management technology set up, queue managers may acquire real-time alerts via text or email to inform them whenever a queue has fallen from sync, enabling them to control accordingly
Though theme parks may seem to the outsider like utter chaos, successful areas are finely tuned operations that benefit top-notch customer care and make every effort to supply it, particularly when it concerns waiting lines. Consult with a queue management expert in what intelligent queue management technology can perform for your amusement park.